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Fulfillment By Amazon

Items "Fulfilled by Amazon" are shipped from an Amazon Fulfillment Center to you. All of our standard shipping rates and policies apply to these items, including FREE Super Saver Shipping on qualifying orders over $25.

"Fulfilled by Amazon" items are sent to you via one of our carriers (US Postal Service, UPS, FedEx, etc.) at whatever delivery speed you choose (standard shipping, 2-day shipping, etc).

After you place an order, the carrier, ship date, and estimated delivery date for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account.

Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items. If you need assistance with anything, please visit our Help pages by clicking the word "Help" in the top right corner of any page of our Web site.

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Placing an Order

Placing an order with MTV Shop/Amazon.com is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online. )

Here are the steps you need to follow to place an order.

  1. Find the Items You Want
  2. Add the Items to Your Shopping Cart
  3. Proceed to Checkout
  4. Sign In/Create a New Account
  5. Enter a Shipping Address
  6. Choose a Shipping Method
  7. Provide Payment Information and a Password
  8. Review and Submit Your Order
  9. Check Your Order Status

Note: Some items offered on our website are fulfilled by Amazon Merchants or through Amazon Marketplace. Payment, shipping, and return policies may vary by type of order and by seller. The seller of each item in your order will be clearly noted on the View Shopping Cart page.

1. Find the Items You Want

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page.

2. Add the Items to Your Shopping Cart

If you want to order an item from Amazon.com, click the "Add to Shopping Cart" button on the item's product detail page. (If you want to buy the product from another seller, click the link in the More Buying Choices box instead and follow the directions. ) Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the cart at the top of every page of our website.

3. Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. If any of the items are to be gifts, click the "add gift-wrap/note" checkbox under the item. (You'll be given a chance to order gift-wrap and/or add a note during the checkout process.)

When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

4. Sign In

Enter your e-mail address. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Indicate that you are a new customer. (Do not fill in the password field; you will be asked to provide a password for your account later in the process.) Click the "Sign in" button.

5. Enter a Shipping Address

Tell us where you would like to ship your order. If you are shipping to an APO or FPO address, click here [This link should take you to our section regarding APO, etc. restrictions] for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

6. Choose a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Super Saver Shipping and your order qualifies, be sure to select it as your shipping option; you will not receive free shipping automatically. Please note that it's not possible to request a specific carrier.

We will estimate shipment dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order.

If there is more than one item in your order, you will be given the following options:

  • Group my items into as few shipments as possible
  • I want my items faster. Ship them as soon as they become available (at additional cost)

If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we will ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences, and find domestic shipping rates or international shipping rates.

Also, please note that the availability listings on our website are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.

The shipping charge for your order will be displayed on the order summary page just before you submit your order.

7. Provide Payment Information and a Password

Next, let us know how you would like to pay for your order. Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com gift cards, Amazon Store Card, and Webcertificates. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order.

  • Passwords are case sensitive. For instance, "PASSWORD" and "Password" are two different passwords. When choosing a password, remember the capitalization you use.
  • Passwords must be a minimum of 6 characters.
  • It's best to avoid passwords that are easy to guess, such as "secret, " "password, " or "letmein. " We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
  • Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers. "
  • Guard your password carefully. Remember, anyone who knows your password may access your account.

8. Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.

9. Check Your Order Status

If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.


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Finding Products and Their Information

You can look up your desired item by typing in the name of the product, artist name, etc. in MTV Shop search field featured on the right hand corner of our home page. Need More Information About a Product? The only information we can give you about a particular item is what we display on the product detail page for that item. Details usually include customer reviews, which can sometimes provide helpful information about content and product compatibility.


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Shipping and Delivery Information

The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary. You'll be able to adjust shipping options and see exact shipping charges. You can always cancel or return to your shopping without actually placing the order.


Delivery Time

When you plan an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order confirmation email.


Shipping Preferences

Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order via our order form, you can choose from one of these shipping preferences:

  • Group my items into as few shipments as possible
  • I want my items faster. Ship them as soon as they become available (at additional cost)

Group my items into as few possible shipments as possible

Trying to keep shipping costs down? Choose this first option. We'll consolidate your items into the fewest shipments possible. (We'll always show you the minimum number of shipments needed to complete your order.) Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping.

The number of shipments we make for your order is dependent upon:

  • Our fulfillment network: To serve our millions of customers more efficiently, Amazon.com has several different fulfillment centers located across the United States. These centers often house different types of products. If you order dissimilar items--say, a book, a computer, and a cordless drill--they may ship separately, depending on where in our fulfillment network they happen to be located.
  • Items requiring special shipping and handling: Items that require special shipping and handling (for example, items that are large and/or heavy) are marked on their product detail pages as such and will ship separately from other items in your order. Note that in some cases, these items require an adult signature upon delivery.

In some cases, you might receive more shipments than we indicated you would when you placed your order. Regardless, we will never charge you more for shipping than the amount that was originally quoted to you at the time you place your order.

Be aware that items listed as having Not Yet Released or Back Ordered availability can potentially delay shipments that are designated to be grouped into as few shipments as possible.

I want my items faster. Ship them as soon as they become available (at additional cost)

Ordering items with different availabilities? Don't let the slower items hold up the rest of your order! Choose this option to have your items ship as they become available, beginning with those already in stock. If some of the items in your order are eligible for Guaranteed Accelerated Delivery, you should choose this option if you want to receive those items quickly--otherwise, the delivery of the items may be delayed.

You'll be charged a per-shipment fee for each shipment, but you'll get some or all of your items earlier than you would have if you'd chosen the "Group my items into as few shipments as possible" option. Of course, we'll still attempt to save you money by consolidating items where it makes sense to do so.


Merchant Shipping

Amazon Merchant shipping rates, methods, and terms are set by individual merchants, not by Amazon.com. This information will appear on your order summary page when you are ready to make your purchase. Before you order, you may find shipping information in our FAQs by clicking on the link found on our homepage.

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How are Shipping and Delivery Dates Calculated

You'll see an estimated shipping or delivery date for each shipment on the order form, just before you place your order. An estimated delivery date (or date range) will also appear in Your Account once you've placed your order.

Our estimated shipping dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment (the availability time listed on a product's detail page). Also, orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.

We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen.

For example, if you order an item that is listed as "Usually ships in 2-3 days" and select standard U.S. shipping (which typically takes 3-5 business days), you can use the chart above to determine that your order should arrive 5-8 business days after you place it.

International customers: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Calculating Cost

Shipping costs for orders depend upon the method and option you choose. If you choose to ship items as soon as they become available, we'll charge you full per shipment fees for each as well as per-item for each item.

Please also note that the shipping rates for many items will be weight based. The weight of any such item can be found on the detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


How much does shipping cost?

Delivery Time

When you plan an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order confirmation email.

Visit our U.S. Shipping Rates and Times, U.S. Protectorates Shipping Rates and Times, or International Shipping Rates and Times pages.


What if the estimated delivery date has passed and I still don't have my order?

If the order is being fulfilled by another seller, you'll need to contact that seller directly; you'll find a link in the order summary in Your Account.

Orders that are fulfilled by Amazon.com and shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:

  • If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
  • If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
  • If there is no tracking information or you cannot locate the package and it is not being returned as undeliverable, please e-mail us.

What if I want to get my items faster?

You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not change the estimated shipping date, but your estimated delivery date should improve (subject to item availability). If you want to change your shipping speed after placing the order, visit Your Account.


If I request One-Day Shipping, will I get my order the next day?

Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for One-Day or Two-Day Shipping. Also, when you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

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Shipping Rates and Times

Amazon.com can ship to virtually any address in the world. * Click the links on this page for more information on costs and delivery times.

Interested in free shipping? Learn about our FREE Super Saver Shipping.

  • Note: Standard shipping policies may not apply to Amazon.com subsidiaries operating as Amazon Merchants, such as Warehouse Deals.

What is Free Super Saver Shipping?

FREE on Orders $25 and Over (some restrictions apply)

How do I take advantage of FREE Super Saver Shipping?

  1. Place at least $25 of eligible Amazon.com products in your Shopping Cart. (Eligible items will say "eligible for FREE Super Saver Shipping... " next to their price. )
  2. Proceed to checkout.
  3. Ship your items to a single U.S. address.
  4. Select "Group my items into as few shipments as possible" as your shipping preference.
  5. Select Super Saver Shipping as your shipping speed. Please note that your order may take an additional 3 to 5 business days to ship out from our fulfillment center(s). Transit time for Super Saver Shipping orders is 5 to 9 business days after shipping.
  6. Place your order, and enjoy the free shipping!

The Fine Print

  • If you qualify for FREE Super Saver Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
  • Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Super Saver Shipping.
  • Applies only to orders with at least $25 of qualifying merchandise, excluding gift-wrap charges and taxes, at the Amazon.com and CDNOW.com Web sites.
  • Excludes items that do not include a statement that they are eligible for FREE Super Saver Shipping next to their price. Also excludes certain oversize items, e-documents, software downloads, music downloads, and gift cards.
  • Eligible items fulfilled by Amazon.com may not be eligible if fulfilled by a third-party seller. Look for the "FREE Super Saver Shipping" next to the price in all "New, used, and collectible" listings to see if the item is eligible for FREE Super Saver Shipping from any particular seller.
  • The price of shipping a magazine subscription is already included in the subscription price. However, the price of a magazine subscription can be applied toward the $25 order total needed to qualify for FREE Super Saver Shipping.
  • Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii. Geographic shipping restrictions may apply to particular products; for example, some Tools & Hardware items may not be shipped to Alaska and Hawaii using FREE Super Saver Shipping.
  • Applies to APO/FPO addresses when using a United States ZIP Code only.
  • Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
  • Some special product, order, or handling fees may still apply.
  • May be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased before the promotional codeis applied.
  • You will not receive FREE Super Saver Shipping on your order if any eligible items are canceled, bringing the total below $25.
    1. On the next page, which summarizes your order, click the Change button next to Shipping Speed.
    2. Finally, select Super Saver Shipping as your shipping speed
  • We reserve the right to change or discontinue FREE Super Saver Shipping at any time.

Standard Shipping Rates for U.S. Deliveries

  • Delivery within 3 to 5 business days

Product Category Per Shipment Per Item
Apparel, Beauty, Jewelry, Watches, Loose Stones, Shoes, Software, VHS videos $3.99 $0.99
Books $3.00 $0.99
Grocery $0.99 $0.00
Music CDs, Cassettes, Vinyl, DVDs $1.99 $0.99
Video Games $3.99 $0.99
Video Game Consoles & Accessories $7.49 $0.99
Toys $3.99 $0.85/lb
Computers $7.99 $0.65/lb
Automotive, Baby, Cell Phones & Accessories, Electronics, Furniture, Gourmet Food, Health & Personal Care, Home & Garden, Kitchen & House wares, Luggage, Outdoor Living, Sports, Tools & Hardware (Some of these products cannot ship to Puerto Rico) $4.99 $0.59/lb
Pre-Denominated Gift Cards $0.00 $0.00
Any combination of the above items Highest applicable per-shipment charge As above


Two-Day Shipping Rates for U.S. Deliveries

  • Delivery within 2 business days
  • No weekend delivery; no P.O. boxes or APO/FPO

Product Category Per Shipment Per Item
Apparel, Beauty, Jewelry, Watches, Loose Stones, Shoes, Software $6.99 $1.99
Video Game Consoles & Accessories $10.98 $1.99
Books, VHS videos $9.99 $1.99
Music CDs, Cassettes, Vinyl, DVDs, Video Games $5.99 $1.99
Automotive, Baby, Cell Phones & Accessories, Computers, Electronics, Furniture, Gourmet Food, Grocery, Health & Personal Care, Home & Garden, Kitchen & House wares, Luggage, Outdoor Living, Sports, Tools & Hardware, Toys $9.99 $0.99/lb
Pre-Denominated Gift Cards $3.99 $0.00
Any combination of the above items Highest applicable per-shipment charge As above

Add $10 for two-day shipments to AK, HI, and PR.


One-Day Shipping Rates for U.S. Deliveries

  • Delivery within 1 business day
  • No weekend delivery; no P.O. boxes or APO/FPO

Product Category Per Shipment Per Item
Apparel, Beauty, Books, Jewelry, Watches, Loose Stones, Shoes, Software, VHS videos $12.99 $4.99
Music CDs, Cassettes, Vinyl, DVDs $7.99 $3.99
Video Games $7.99 $1.99
Video Game Consoles & Accessories $7.99 $5.98
Toys $16.99 $1.99/lb
Automotive, Baby, Cell Phones & Accessories, Computers, Electronics, Furniture, Gourmet Food, Grocery, Health & Personal Care, Home & Garden, Kitchen & House wares, Luggage, Outdoor Living, Sports, Tools & Hardware $15.99 $1.99/lb
Pre-Denominated Gift Cards $6.99 $0.00
Any combination of the above items Highest applicable per-shipment charge As above

Add $15 for one-day shipments to AK, HI, and PR.


Calculating Shipping Costs

We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Here is the equation we use to calculate the total shipping cost:

(Highest Applicable Per-Shipment Cost) + (All Per-Item Costs) = Total Shipping Fee

For example, if you choose standard shipping for an order that contains a video game console and a video game, you will be charged the higher Per-Shipment Cost for the video game console and the Per-Item Cost of each item: 7.49 + .99 + .99 = $9.47 total shipping cost. Note: Per-Item Costs for some products are a flat rate per unit while for others the Per-Item Cost is based on the product's weight.


Track Your Package

If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.

Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Some shipments, such as Standard International shipments, are not traceable.

If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.

Why Tracking Information May Not be Available

Sometimes tracking information won't be available. This may be due to the timing of tracking-database updates by the carrier, the sophistication of a particular carrier's tracking system, or the lack of full integration into Amazon.com's tracking systems.

Other common reasons include:

  • Some shipping methods, such as Standard International, are not traceable.
  • Marketplace sellers sometimes do not provide Amazon with tracking information for their orders.

If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

UPS

U.S. Postal Service

A1 Courier Services

ABF Freight System, Inc.

Airborne Express

CEVA Logistics (Formerly Eagle Freight)

Dynamex

Enroute

FedEx

Menlo Worldwide/UPS Supply Chain Solutions

Parcel Pool

Pilot

WPX

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Guaranteed Accelerated Delivery Overview

Amazon.com offers Guaranteed Accelerated Delivery dates on selected items in our stores when you choose One Day or Two Day Express shipping. If the item you purchase is not eligible for Express shipping, we also offer Guaranteed Accelerated Delivery via Standard Shipping when applicable.

This means that if you place a qualifying order, we'll prioritize your order so it ships right away and automatically refund the shipping costs if we miss our delivery promise. This service is for eligible items we know we can ship right away, provided with no additional shipping costs, and subject to the terms below.

Choosing Guaranteed Accelerated Delivery at Checkout

To make sure the item you're buying is eligible--look for the "Want it delivered . . ." message that displays a delivery date and method. This message lets you know that Guaranteed Accelerated Delivery is available for the item and displays the soonest we could deliver it to you if ordered within the time displayed.

Orders for multiple items, or multiple copies of the same item, may take longer to assemble and may not be eligible for guaranteed delivery, even if the items are listed as eligible. To be eligible for guaranteed delivery on these orders, select the "Ship my items as they become available" option, which means multiple-item orders will be split into multiple shipments and shipping fees charged for each shipment.

To place your guaranteed order:

  1. Add the item to your Shopping Cart and proceed to checkout.
  2. Choose a shipping address within the United States (including Alaska, Hawaii, protectorates, and territories, but not P.O. boxes or APO/FPO addresses).
  3. Pay using credit card or debit card to avoid payment processing delays.
  4. Select the guaranteed shipping method advertised on the product detail page. You'll also see eligible shipping methods and guaranteed delivery dates displayed in green when you place your order. Shipments eligible for Express shipping methods allow you to choose One-Day or Two-Day shipping.

  5. If your order contains items not eligible for Guaranteed Accelerated Delivery, you'll be prompted to check a box indicating you'd like to split up your shipments (at additional cost). Your items will be delayed or ineligible for the guarantee if you don't check this box.
  6. Place your order before the deadline displayed on the product detail page and enjoy the fast shipping!

Qualifying for a Refund under the Guarantee

We'll automatically refund your shipping costs when we miss a delivery promise for a guaranteed order under the following qualifications:

  • If you choose a guaranteed shipping option advertised on a product detail page when placing your order, ship to an eligible address, and complete your order before the deadline on the product detail page, we guarantee that your items will arrive on or before the delivery dates shown at checkout. This means we will refund shipping fees associated with your items if they are not delivered to their destination on or before those dates.
  • If your order contains other items that aren't eligible for Guaranteed Accelerated Delivery, and you do not check the box indicating you'd like to split up your shipments, you will not be eligible for the guarantee.
  • For your order to qualify for Guaranteed Accelerated Delivery, your credit or debit card must be successfully charged before the deadline displayed on the product detail page.
  • During the checkout process, if for any reason your items no longer qualify for Guaranteed Accelerated Delivery (for example, if the order deadline passes or if inventory runs out), you will not be eligible for the guarantee.
  • A signature may be required for some deliveries. If this is the case, an attempted delivery on the guaranteed delivery date meets our delivery guarantee.

Guaranteed Accelerated Delivery Fine Print

  • Applies only to items that include the "Want it delivered . . ." message that displays a delivery date and method on the product detail page. If the item's product detail page does not include this message, it is not eligible for Guaranteed Accelerated Delivery.
  • Applies only to products sold by Amazon.com through our website located at http://www.amazon.com. Does not apply to any products purchased at amazon.co.uk, amazon.de, amazon.fr, amazon.co.jp, amazon.ca, or any other Web site operated by Amazon.com, its affiliates, or third-party merchants accessible from our site (including, for example, Target and Apparel & Accessories merchants). Does not apply to any products purchased through Amazon Marketplace or Auctions. Does not apply to products listed in our Cell Phones & Service Store, professional tools, personal computers, magazines, e-books, certain oversize products, and products that contain hazardous materials. Does not apply to gift cards, Target Gift Cards, and any items that do not include a message about message a delivery date and method and shipping method below availability information on the product detail page.
  • Applies to U.S. delivery addresses in the 50 states, including Alaska and Hawaii and U.S. protectorates and territories, but is subject to other geographic shipping restrictions that may apply to particular products.
  • Does not apply to purchases made under our Prime shipping membership program.
  • Guarantee does not apply to orders shipped to P.O. boxes or APO/FPO addresses.
  • May not be used with free-shipping promotions.
  • Does not apply in the event of service interruptions or failures caused by events beyond Amazon.com's control.
  • Your only remedy under this guarantee will be a refund of the shipping fees associated with the items in your order that are eligible for Guaranteed Accelerated Delivery.
  • Amazon.com reserves the right to change or discontinue Guaranteed Accelerated Delivery at its discretion.

Order Payment Information

Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com gift cards, Amazon.com Gift Card claim codes*, Amazon Store Card, and Webcertificates.

We do not currently accept international wire transfers, PayPal, or Smart Cards. For grocery purchases, we are unable to apply manufacturer's coupons, food stamps, or any other payment method not listed above.

* Amazon.com Gift Card claim codes can be purchased in whole dollar denominations between $50 and $5,000 at Western Union locations across the United States. (Transaction fees apply. ) Please visit www.wugiftcard.com/amazon for more information.

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Orders to International Locations

Looking to ship an order to a non-U.S. destination?


Items Shipped to International Destinations

Orders shipped internationally may be subject at destination to customs clearance procedures that can cause delays beyond our original delivery estimates. Please see our International Shipping Help pages for more information.


Introduction

Amazon.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.

Items from Amazon Marketplace can be shipped to several international regions, but cannot be shipped to Africa, Island Nations, Israel, Latin America, or the Middle East. Read more about Amazon Marketplace shipping rates.

Some items sold by Amazon Merchants may be shipped internationally. In addition, some items sold by Merchants are available via the Amazon Global Program.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses below.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits below.


Restrictions

The following items can be shipped to almost all destinations outside the U.S. :

  • books*
  • DVDs
  • music
  • VHS videos

Additionally, some consumer electronics, health and personal care, home and garden, jewelry, pet supplies, shoes, software, sporting goods, tools, video games, and watches can be shipped to the following countries:

Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Poland, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom

All products shipped to these countries via Priority International Shipping, and in certain cases product shipped via Standard or Expedited International Shipping, are included in the Amazon Global Program and an import fees deposit is collected on them.

* Note: Books that require special handling because they are extremely heavy (for example, multi-volume sets) cannot be shipped outside the U.S. If this is the case, it will be noted on the product detail page.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Amazon.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form accessible on the right-side of this page. For products sold by Merchants, please see the applicable Merchant's return and replacement policies.


Surcharges for Heavy or Bulky Media Items

Additional shipping and handling charges apply to media items of unusual size or weight.


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Amazon Global Program

Import Fees Deposit

The Amazon Global Program offers customers a unique service: duty and tax estimation during checkout and customs clearance on your behalf for certain eligible countries. When products are shipped to the eligible countries using eligible ship options included in the Amazon Global Program, an Import Fees Deposit will be estimated and collected for the shipment. With your authorization, such funds will be used by the carrier or another agent to pay the Import Fees on behalf of you (or the recipient's behalf) to the appropriate authorities of the destination country

Which products does the Import Fees Deposit apply to?

Items sent to eligible countries via Priority International Shipping and in certain cases via Standard or Expedited International Shipping will have an estimated Import Fees Deposit applied to the order. The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

What if the actual Import Fees are less than the Import Fees Deposit I was charged?

If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax authorities of the destination country) are less than the Import Fees Deposit collected by us on your behalf, you will automatically be refunded the difference to the payment method you used for the order. You will receive a notification e-mail to confirm the amount of the refund. The process may take 4 to 8 weeks.

What if the actual Import Fees are more than the Import Fees Deposit I was charged?

For items sold by Amazon Export Sales, Inc., you will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated. For items sold by Merchants, please check the applicable Merchant's policies.

How do you estimate the amount of the Import Fees Deposit?

The Amazon Global Program uses third-party software to determine the estimated duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.

How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?

The Import Fees Deposit is an estimation of the taxes and duties that may apply and is not an actual calculation of the taxes and duties. In addition, customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of entry. Also, classification of goods in various countries and regions may be different.


Import Fee Deposit Terms & Conditions

Each item in your order is sold by Amazon Export Sales, Inc. ("Amazon Export") or the merchant that the item is specified as sold by ("Merchant"). Items for shipment to countries outside of the United States may be subject to taxes, customs duties and fees levied pursuant to the laws of the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been estimated and collected, you authorize Amazon Export or the Merchant (as applicable) to designate a carrier ("Designated Carrier") to act as your agent and on your behalf with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit the actual Import Fees for such item in your name and on your behalf. Amazon Export or Merchant (as applicable) is not an agent and provides this as a value-added service to customers.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the US. By placing your order, you agree to allow Amazon Export and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, in your name and on your behalf, to reimburse the Designated Carriers for the import fees that they have paid in your name and on your behalf to the appropriate authorities of the destination country.

You further agree that the Designated Carriers may disclose to Amazon Export or Merchant (as applicable) the amount of actual Import Fees levied and paid on the items you have purchased from Amazon Export and/or Merchant ("Actual Import Fees"). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Amazon Export or Merchant (as applicable) will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you agree to secure and make the foregoing authorizations to Amazon Export on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you must contact the Designated Carrier specified in your shipment confirmation e-mail.

These terms and conditions are in addition to the standard Conditions of Use of the Amazon website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.


Shipping Rates and Times by Geographical Region

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Click the links below for rates and estimated delivery times for your region.

Please note that Merchants participating in the Amazon Global Program may have policies that differ from Amazon Export's terms and conditions. For items you have purchased from a Merchant, please see the applicable Merchant's policies for any other terms and conditions that may apply to your purchase of such items.

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Using Your Account

You can access the following by going to Order Status:

  • Your Orders
  • Your Payment Methods and Settings
  • Your Account Settings

By visiting your account you can:

  • See Recently Shipped Orders
  • Track Packages
  • Print an Invoice
  • Combine Orders
  • Cancel or Change Orders

Your Payment Methods and Settings

The Payment section of Your Account allows you to add to or change the payment methods listed in Your Account for ordering and view check, promotional or Gift Card balances available for future purchases.

Click the links in the Payment section to:

  • Manage Payment Options
  • Add a Credit Card
  • View Account Balance
  • View/Apply a Gift Card Balance
  • Purchase a Gift Card

Your Account Settings

The Settings section of Your Account contains links for editing your user name and password, your memberships (such as Amazon Prime), and settings related your e-mail, alerts, and subscription preferences.

Click the links in the Settings section to:

  • Change Your Name, E-Mail Address or Password
  • Manage Address Book
  • Manage Your E-mail Preferences & Notifications
  • Manage Your Prime Membership

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Changing or Cancelling Items in your Order

If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Order Summary in Your Account. Deleting all items in an order will cancel the entire order.


To cancel an item or an entire order

  1. Visit the Order Summary in Your Account.
  2. Click the Need to cancel an item? button.
  3. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
  4. Click the Cancel checked items button when finished.

Adding Items and Combining Orders

If you wish to add an item to an open order, you essentially need to place a new order for the item you wish to purchase and then combine that new order with your existing open order.

To add items or combine order

  1. Add the new item to your shopping cart and Proceed to Checkout to complete the order.
  2. Visit the Order Summary in Your Account.
  3. Click the Want to combine orders? button. This button will only appear if you have two or more open orders that can be combined.
  4. Click the check box next to each order you wish to combine and click the Combine orders button when finished.
  5. If the orders you're combining have different shipping or payment options, we will ask you to confirm the options of the new order.
  6. Review the new combined order and click the Change button next to any information you wish to edit.
  7. Click the Confirm order button to place the new combined order.

Note: We're unable to combine or add items to the following types of orders:

  • Orders where items have already entered the shipping process
  • Orders to be sent via free Super Saver Shipping
  • Orders for gift cards
  • Orders paid for in total by gift cards
  • Replacement orders generated by our customer service department
  • Orders for cell phone products and services
  • Orders placed using a corporate account
  • Orders placed with Amazon Merchants
  • Gold Box orders
  • Orders containing items not yet released
  • Orders paid for with different currencies
  • Orders to which promotional funds have been applied

How to change an Amazon-fulfilled order before it ships, plus information on canceling orders and reviewing Amazon merchant orders.

In addition to taking actions on open orders, the Orders section of Your Account allows you to review your previous orders and accomplish other order related tasks. You will find links to:


Changing an Amazon Fulfilled Order Before It Ships

Most orders you place on MTV Shop enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.

You can update your unshipped orders by visiting the Order Summary in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc. ).

To edit an order from the Order Summary in Your Account:

  1. Click the Your Account link at the top of any Amazon.com page or visit it directly at www.amazon.com/your-account.
  2. Visit the Order Summary for the order you wish to change. Note: Orders that have entered the shipping process cannot be modified.
  3. Follow the on-screen instructions to update the desired information.

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Problems with an Order?

When To Expect Your Order

Our estimated delivery date for your order is based how quickly we can obtain and ship your items, your shipping address, and the shipping speed and options you chose.

Shipping to Alaska, Hawaii, or APO/FPO Addresses

Standard Shipping Deliveries may take longer--up to 21 days for APO/FPO addresses.

Shipping Methods and Carriers

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

Shipping to Alaska, Hawaii, or APO/FPO Addresses

Some items cannot be shipped to these destinations or shipping method choices may be limited. See our list of Shipping Restrictions or check the item's section for eligibility.

Shipping to a P.O. box

Some items too big to ship to a P.O. box must be shipped to a street address.

Signature Requirements:

Signature upon delivery required for shipments over $700


Canceling Orders

Most orders you place on Amazon.com enter the shipping process fast so we can get your items to you as soon as possible.

  • If your order hasn't shipped: You can cancel the order via the Your Account page.
  • If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives. Please review our Refunds and Returns section.

Damaged or Defective Items

If the item has a damaged or defective part, contact the manufacturer to see if they can have the part shipped directly to you.

Otherwise, visit our Returns Center to initiate a return.


Wrong or Missing Items

If you received the wrong item or an item you didn't order, visit our Returns Center to initiate a return.

If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip.

If this is the case, you will not be charged any additional shipping costs beyond those you originally authorized.

Visit the Your Account page for estimated delivery dates for every shipment associated with your order.


Where's My Stuff?

If you have not yet received your order, visit the Your Account page and click "View Recent and Open Orders. "

If you're missing a Gift Certificate you ordered or sent as a gift, click here for more information on replacement Gift Certificates.

The most current summary for all your orders is always available in Your Account. For assistance with late orders, click the link below that describes your purchase.

If you need help, click the "Contact Us" button on the right-hand side of any Help page.


Address Accuracy

Make sure you get your stuff! Incorrectly entered addresses may unnecessarily delay shipment. Please enter address information in the appropriate boxes and double-check for typos and other errors. Need help? Click for address tips:

  • APO, FPO, and DPO Addresses
  • Guam and U.S. Protectorates/Insular Areas
  • Commercial Mail Receiving Agency (CMRA) Addresses

APO, FPO, and DPO Addresses

Having trouble entering an APO, FPO, or DPO address on our order form? Following these steps should help:

  • City field: Enter "APO, ""FPO, " or "DPO. "
  • State/Province/Region field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
  • Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO, FPO, DPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

Please note that the following items cannot be shipped to APO, FPO, or DPO addresses: Apparel, camera and photo items, cell phones and service, computers, most electronics items, hardware, house wares, kitchen items, outdoor living items, software (including games), and tools.

Guam and U.S. Protectorates/Insular Areas

Having trouble addresses for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia? Following these steps should help:

  • Country field: Select "United States. "
  • ZIP Code field: Always double-check for the correct ZIP code.

Commercial Mail Receiving Agency (CMRA) Addresses

If you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number; instead, use # or PMB. This will help make sure that your address is not mistaken for a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.


Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the button on the right side of this page.

Why was my package undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:

Item is too big for a P.O. box Some items too big to ship to a P.O. box must be shipped to a street address.

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

If an APO or FPO address is entered as an international address, the package will not reach its destination. Click here for more information on entering an APO or FPO address on the order form.

To remove an outdated or incorrect address from your account, click the "Manage your address book" link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.

Carrier Does Not Deliver to the Address. The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your Amazon.com orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail. Also, if you (or your office) have put in a request for address forwarding, please note that the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.

Carrier Does Not Deliver to the Address. . If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $700 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.


Weather and Service Delays

If you live in an area experiencing severe weather that may cause an unexpected service delay, please add an additional 1 to 2 days to the estimated delivery date of your order.

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Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P.O. box must be shipped to a street address. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected. Below are some general guidelines for items shipped by Amazon.com to the following destinations:

  • Alaska and Hawaii
  • APO/FPO Addresses
  • U.S. Protectorates (including Puerto Rico)
  • International Shipping Help

Books that require special handling because they are extremely heavy (for example, multi-volume sets) can be shipped only to locations within the U.S. Please also check the product detail pages for this and any other item-specific shipping restrictions.


Alaska and Hawaii Addresses

Most items can be shipped to Alaska and Hawaii addresses, except:

  • grocery items
  • gourmet food items

Additionally, some items from our Tools & Hardware and Outdoor Living stores can't be shipped to Alaska or Hawaii if they are extremely heavy, oddly-shaped, or considered hazardous. Check the item's product detail page for eligibility and available shipping options. Only specific shipping options may be available for some addresses. Available shipping options will appear at checkout when you enter a shipping address.


APO/FPO Addresses

Most items can be shipped to APO/FPO addresses, except:

  • cell phones and service
  • computers
  • furniture
  • grocery items
  • gourmet food items
  • outdoor living items
  • Target@Amazon.com items

Additionally, some apparel, camera and photo, electronics, health and personal care, house wares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO/FPO addresses. Check the item's product detail page for eligibility.


U.S. Protectorates (including Puerto Rico)

Only the following items can be shipped to U.S. Protectorates:

  • baby items
  • gourmet food items
  • books
  • DVDs
  • music
  • software
  • toys
  • VHS videos
  • video games


Release Date Delivery

Release-Date Delivery is available for selected pre-order items we know we can deliver on the date the item releases for ZIP codes within the continental United States.

  • Release-Date Delivery Charges
  • Placing a Release-Date Delivery Order
  • Tracking Release-Date Delivery Orders
  • Accepting Delivery and Signatures
  • Changing Your Order
  • Release-Date Delivery Fine Print


Release-Date Delivery Charges

Shipping charges for Release-Date Delivery vary by item and are displayed on the order confirmation page after you select Release-Date Delivery as your shipping option. Release-Date Delivery is free for Amazon Prime members.


Placing a Release-Date Delivery Order

For this delivery option to appear as available during checkout, both the item and your delivery address must be eligible. If an item and shipping address qualify for Release-Date Delivery, that option will be presented on the item detail page or in the shopping cart during checkout.

To place a Release-Date Delivery order:

  1. Place an eligible item in your shopping cart and click the Proceed to checkout button.
  2. Select an eligible shipping address when prompted. More information is listed below in the Fine Print.
  3. Select Release-Date Delivery as your shipping option when prompted. If the shipping option does not appear, either the item or the shipping address is not eligible.
  4. Verify your payment method and complete your order.


Tracking and Release-Date Delivery Orders

For detailed information about delivery tracking, please visit our Tracking Your Package Help page.

When we offer an item for Release-Date Delivery, we need to be extra careful in working with our shippers to honor the release date restrictions specified by the product vendors. Sometimes, this requires us to process orders outside of our normal procedures, which may result in a lack of tracking information being available from carriers online.

Carriers tend to only update tracking information once daily, and orders are often already scheduled for delivery by the time tracking information becomes available.


Accepting Delivery and Signatures

Although a signature is not required for most Release-Date Delivery items, we cannot guarantee whether our carrier will leave a package at the delivery address if no one is available to accept it. If the package is not left on your doorstep on the release date, your mail carrier should leave a note explaining your options for re-delivery or picking up the package at your local Post Office.


Changing your order

Any changes to your order must be made within 5 days of the published release date. Making changes to your delivery address may affect your order's eligibility for Release-Date Delivery. If you do need to change your order, we recommend placing a new pre-order for the item and then canceling your previous order after you are sure you can choose Release-Date Delivery on the new order.

Release-Date Fine Print

The following restrictions apply to Release-Date Delivery eligibility:

  1. Applies only to orders placed where the Release-Date Delivery option is chosen. Does not apply if you choose Standard, Two-Day, One-Day or FREE Super Saver Shipping options during checkout.
  2. Applies only to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date.
  3. Does not apply to PO Boxes or APO/FPO addresses.
  4. Applies only to items eligible for Release-Date Delivery. The shipping option will not be available for ineligible items in your Shopping Cart.
  5. Does not apply to orders of more than one copy of any individual title.
  6. In the event of a missed delivery, we will refund the shipping charge. Note: this does not apply if delivery is attempted, but no one is available to accept the package.
  7. Does not apply in the event of service interruptions or failures (including, for example, interruptions of our transportation systems or the services provided by our carriers) caused by events beyond Amazon.com's control.

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Item Availability

Related Help Pages
Shipping Rates and Times
Tracking Your Package
Shipping Preferences

What Availability Estimates Mean

The availability estimate listed on each product detail page tells you if we have at least one unit of the item you wish to order in one of our fulfillment centers. If the item is not in stock, the availability estimate tells you how long we think it will take to receive the item from our suppliers.


Availability and Delivery Estimates

While an item's availability is calculated into your Estimated Delivery Date, the availability estimate is not an indicator of how long it will take for you to receive an item. Please see our Calculating Delivery Dates Help page for more information:


Orders for Multiple Items

Ordering multiple copies of the same item? Please be aware that our availability estimates are intended for single-copy orders only. Here are some things to consider that may impact when your order ships:

  • Multiple copies of the same item may not be available.
  • Orders for multiple copies of a single item could ship from different locations in separate shipments because we spread our inventory across our network.
  • Larger orders take longer to prepare and ship.


When Inventory is Reserved for Your Order

Inventory is only reserved for your order after you click the Place your order button and receive e-mail confirmation that we've received your order. Placing an item in your shopping cart does not reserve inventory of that item for you.

Availability of Popular Items

Popular items sell out quickly. It is possible for you to see a message that an item is available on the product detail page, but discover it is sold out by the time you place your order.


When In-Stock Items are Shipped

If an item is in stock, when it ships to you depends on which shipping options you've chosen and how many items are on the order. Here are some specifics:

  • I want it to ship on the same day ordered: Some items have a Guaranteed Accelerated Delivery option available. These items will ship soon after you order them if you meet the ordering deadline. Otherwise, they'll ship the next business day. To make sure the item you're buying is eligible, look for the "Want it delivered . . ." message that displays a delivery date and method.
  • I want it to ship within 24 to 48 hours: Most orders for in-stock items shipping via Standard Shipping will leave our fulfillment centers within this time frame.
  • I'd like my order to ship soon, but want fewer shipments: If you choose the Shipping Preference "Group my items into as few shipments as possible," in-stock items on your order may be delayed in shipping while we wait for other items to become available. If you want in-stock items on multiple-item orders to ship sooner, you can change your Shipping Preference or delete not-in-stock items from the order in Your Account.
  • I don't care when it ships and want FREE shipping: When you choose FREE Super Saver Shipping on an order, you're letting us know you are willing to wait a little longer to get your items as long as the shipping is free. This option allows us to better manage our inventory and order demand and pass the savings on to you in the form of free shipping. Most Free Super Saver Shipping orders will ship out within 5 business days.


Availability Estimate Definitions

Here's a list of availability estimates you may see while shopping on Amazon.com. These estimates apply only to items sold and shipped by Amazon.com. If the availability of an item changes after you place your order, we'll send you an e-mail.

  • In Stock: The item is on hand in at least one fulfillment center, and we expect to be able to prepare this item for shipment within a few hours to a few days (depending on the shipping option you choose). If the item is being fulfilled by a seller other than Amazon.com, then the seller has the item on hand and can ship it out within 2 business days. In some cases, sellers may indicate on the product detail page that processing will take longer before the item is shipped. In-stock items often enter the shipping process immediately, so it is difficult to change an order containing in-stock items. When ordering such items, please double-check the details of your order before submitting it.
  • Usually ships in 2-3 days: we expect to receive the item from a nearby distributor within 2 to 3 days of your order.
  • Usually ships in 1-2 weeks: we expect to receive the item from a distributor within 1 to 2 weeks of your order.
  • Not yet published/released or Available for Pre-order: The latest release date information that we have for the item will be on its product detail page. If you want to pre-order the item, we will ship it to you once the release date passes and the item is made available to us for shipment. Some pre-order items qualify for Release-Date Delivery. If you choose the Shipping Preference "Group my items into as few shipments as possible," in-stock items may not ship until pre-order items on your order are released.
  • Temporarily Out of Stock: This item is currently not in stock but it is available for ordering. If you place an order, we will send you an e-mail with the expected delivery date as soon as we have that information from our suppliers. It is also possible that you could order the item (new or used) from an Amazon Merchant or Marketplace seller. Look for the "More Buying Choices" link on the product detail page.
  • Currently Unavailable: This item is currently not available for ordering, and we don't know when or if this item will be in stock again.


Marketplace Shipping Times

Sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below.

  • Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days)
  • Expedited U.S.: 2 to 6 business days after shipping
  • International Standard: 3 to 6 weeks ( may take 8 to 12 weeks due to customs delays)

Marketplace shipping times are not guaranteed and the actual performance varies by seller.

Should you have any questions about your shipment, please contact your seller directly.


Marketplace Shipping Rates

Your shipping fees when buying items at Amazon Marketplace are fixed according to the type of product you purchase.

Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges--there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

For buyers within the United States, shipping charges and options vary according to the product being purchased, and are listed in the chart below.

Please note: Buyers outside the U.S. cannot purchase the following types of items via Amazon Marketplace: video games, toy and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and house wares, sporting goods and outdoor equipment, software, and computers.

Placing Orders from Outside the United States

Marketplace orders can only be placed from international locations if the buyer is in a country covered by Marketplace Payments by Amazon in the list below. Standard International shipping is the only shipping option available for Marketplace orders fulfilled by Amazon.com.

Marketplace Payments by Amazon Countries

  • Australia
  • Belgium
  • Brazil
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Republic of Korea
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (England, Northern Ireland, Scotland, and Wales)
  • United States (including U.S. protectorates)

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Problems with Seller

Disputes | Out-of-Stock Orders | Unreceived Orders | Incorrect Orders | Bounced E-mails


Disputes

Amazon.com wants every order to go as smoothly as possible, but in rare cases, disputes will occur. Since the sales agreement is between the buyer and the seller, Amazon.com cannot intervene in the event of a dispute. Buyers should contact their seller with questions about an Amazon Marketplace or Merchant order.

There are two ways for you to find the seller's e-mail address. The e-mail notification that Amazon.com sends to you following a purchase includes this information. You can also contact the seller through Your Account. If you ordered with an Amazon Marketplace seller or Amazon Merchant, click here to visit Your Account, then view the relevant order summary. On the resulting page, click the "Problem with this order?" button, and you'll see a link to contact your seller.

If you ever have questions before making a purchase, just click on the seller's nickname to locate a form to contact the seller.


Out-of-Stock Orders

Sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. If we find a seller's out-of-stock sale becomes problematic, we will take appropriate action.


Unreceived Orders

If you paid for an order using Marketplace Payments by Amazon, and the estimated delivery date passes, you have the right to be concerned. Sellers are responsible for communicating with you and for correcting any problems that might arise with lost shipments, damaged items, or other mishaps. If an Amazon Marketplace seller or Merchant fails to deliver, you may be eligible for reimbursement under the Amazon.com A-to-z Guarantee.


Incorrect Orders

Like unreceived orders, wrong orders should be brought to your seller's attention. Contact your Marketplace seller or your Merchant for assistance. If an Amazon Marketplace seller or Merchant fails to deliver, you may be eligible for reimbursement under the Amazon.com A-to-z Guarantee.


Bounced E-mails

Sellers are required to have valid e-mail addresses; sellers who do not are violating our Participation Agreement and terms of service. If your e-mail to a seller bounces, please report this. You will not receive a reply to your report, but our Investigations team will follow up with the seller.

If you cannot reach your seller, please review the guidelines above for help in resolving your order concerns.


Warranties

If you need a copy of the manufacturer's warranty for a product sold by Amazon.com, please contact the manufacturer or visit their website for more information. In some cases, you may be able to access the warranty information from the product's detail page on Amazon.com.

We'll also try to help find the warranty information for you if you can send us the product's ASIN (located under the product features). If you prefer a printed copy, please include the street address or fax number to which we should send or fax the warranty. You can write to us at warranties@amazon.com.

If you are interested in a warranty for a product sold by a third-party seller on Amazon.com, please contact the manufacturer or the seller of that product directly to get a copy of the manufacturer's warranty.

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Returns and Refunds

  • General Returns Policy
  • Calculating Your Refund
  • Receiving a Refund
  • How Refunds are Issued
  • Product-Specific Return Policies
  • Non-Returnable Items
  • Exchanges
  • Items Purchased from Other Sellers
  • Large Items Shipped By Specialty Carriers
  • In-Store Returns
  • Using our Return Mailing Label
  • Gift Returns


General Returns Policy

You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

The Product Specific Policies has information about items purchased from third-party Amazon.com Merchants or Marketplace sellers.


Calculating Your Refund

The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.

Partial refunds:

  • Any opened computer returned within 30 days of delivery: 85% of item's price.
  • Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
  • Any book that has obvious signs of use: 50% of item's price.
  • Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.


Receiving a Refund

We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.


How Refunds are Issued

* If you used an Amazon.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.


Product Specific Policies

Some product lines have special restrictions or returns policies. Visit the links on this page to find the returns policy for items in the various product lines listed.

Our General Returns Policy provides general policy and details on returns after 30 days, exchanges, in-store returns, and more.


Product-Specific Return Policies

Some items (such as Kindle, toys, jewelry, or electronics) may have special returns policies. Please visit our Product Specific Policies page for more information.


Non-Returnable Items

Amazon.com does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Gift cards
  • Pay As You Go (or prepaid) phone cards
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Items purchased from sellers other than Amazon.com
  • Some Jewelry orders (Learn more)
  • Some Health & Personal Care items (Learn more)
  • Grocery products and Gourmet gift baskets cannot be returned; however, Amazon.com will issue a full refund for damaged products sold by Amazon.com

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.


Items Purchased from Other Sellers

As the Amazon.com Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee.

Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.

  • If the item to be returned was not sold or fulfilled by Amazon.com, you will need to contact the seller directly or follow the specific Amazon Merchant's return instructions found in the order summary of Your Account. (Note: Orders from third-party sellers that are shipped by Amazon.com through the Fulfillment by Amazon program are subject to the Amazon.com


Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.


Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. However, you can still use the online Returns Center for items shipped outside of the United States. In that case, you'll receive an address label where you'll initially need to pay for the postage.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.


Gift Returns

The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Visit our Gift Returns & Refunds page for more about gift refunds.

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Product Suggestion, feedback or you just need to Contact Us

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Manufactured on Demand Products powered by Zazzle Inc.

All products with the label "Powered by Zazzle" found on the product detail pages, shopping cart page, and order confirmation page of this site are manufactured by Zazzle Inc. upon completion of a successful order. These products will be shipped to you directly by Zazzle Inc. and are subject to the standard Zazzle Inc. return policy.

For all issues regarding Manufacture on Demand products powered by Zazzle Inc., please contact Zazzle Inc. directly via the link found in the "Need Help?" section above.

Orders that include both a Manufactured on Demand powered by Zazzle Inc. product and a product supplied by another seller will be issued a unique order number for each portion of the order.


Returns

Contact Customer Support through the online "Contact Us" form, found above, to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.

  • Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
  • Select "Return Authorization Request" as the topic for your contact.
  • Once the topic is selected, you will be asked to define the product that you are requesting authorization for.

Use the Attach Documents field to proactively provide digital images of damaged or defective products.

For more details on the Zazzle Inc. return policy, please click here.


Defect/Damages

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product.

Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Zazzle support as to how the return should be handled prior to placing the items back in transit to Zazzle.

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