To find what you're looking for, just use our search functions (Search and Search Entire Shop). You can also browse products by the categories listed at the top of each store page (i.e. Shows, Comedians, DVDs, CDs, Clothes, Collectibles)
Here are a few search tips that may help:
- Use more than one word
- Using more than one word helps narrow down the search criteria.
- Be specific
- Use specific words as opposed to general ones. For example, a search for "Ferrari" will get you closer results than a search for "sports cars."
- Try a Search Entire Shop
If you still can't find the product you want, it might not be available right now. We get new stuff in a few times a day, so check back soon and sign up for the newsletter to hear about the latest special offers. Good luck! |
| Please check back with us shortly, as we are adding new products and suppliers all the time. We're sorry we don't exactly have what you're looking for, but you can also email your request to shopproducts@mtv.com. Please Note: Due to the high volume of inquiries, a response is not guaranteed but we do read them all! |
The games on our site are rated using the ESRB scale.
EC - Early Childhood - Ages 3 and Up
KA - Kids to Adults - Ages 6 and Up
A - Everyone - Ages 6 and Up
T - Teen - Ages 13 and Up
M - Mature Audiences - Ages 17 and Up
AO - Adults Only - Ages 18 and Up |
| Please contact the manufacturer directly for information on the warranty associated with your purchase. |
We'd love to tell you more about our products, but unfortunately what you see on the site is all the information the supplier has given us.
Sorry we don't have more detailed info for you! |
Although you don't have to create an account with us in order to buy something, it's not a bad idea. Here's why:
- Easy online access to order tracking and history
- Ability to sign up for exclusive MTV Shop offers
- Quick checkout next time
Sound good? To register for an account:
- After placing the all items you want in your shopping cart, continue by clicking the Proceed to Checkout button.
- Under the New Customers section, enter your e-mail address.
- Create and confirm your Password. Click the Continue Checkout button.
- Enter your shipping information. Click the Continue button.
- Enter your credit or debit card information. Confirm whether your Billing Address is the same as your Shipping Address. If not, enter your billing information. Click the Continue button.
- Review your Shipping and Billing Addresses, Shipping Methods, and Payment Method. If you need to change anything, click the Change button to update.
- Review your Order Summary and details.
- Click the Add button to enter any promotional discounts.
- Finalize your order by clicking the Place Your Order button.
- Print the Checkout Page for your records.
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| In order to make changes to your account, just return to MTV Shop and log into your account. Under the Account section you can make changes to your e-mail address, password, billing, or shipping information. |
- Select Sign In > Forgot your Password?
- Enter your e-mail address and click the Continue button.
- An e-mail will be sent to you with your password.
Remember that your password is case sensitive and that your login name is the complete e-mail address that was used when you placed your order. |
To change your MTV Shop e-mail address, follow the steps below.
- Select Account > Change your email address
- Enter your new e-mail address.
- Confirm your new e-mail address by re-entering it.
- Click the Change button to update.
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| We recently upgraded our shop to provide you with a more up-to-date service. Once you log into your account, your password will be reset, and an email will be sent to you with this new password. We recommend that you log back into your account to change this password to something you'll remember better. We apologize for any inconvenience this may have caused. We hope you enjoy our new and improved Shop. |
Google Checkout provides an excellent means for customers to follow various online purchases from different shops. Should you encounter any problems logging into your Google account and/or have other specific Google Checkout oriented questions; please contact Google directly at https://checkout.google.com/support Kindly note, that in order to obtain better insight of our company policies you must review our FAQs and/or packing slips to retrieve specifics about our return policy, refund/credit process, promotions, and/or backorder/delay of shipment notifications.
For questions regarding your order, please feel free to contact our Customer Support Team at 1-800-392-8688.
Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Happy Shopping! |
To place an order, follow these simple steps:
- After placing the all items you want in your shopping cart, continue by clicking the Proceed to Checkout button.
- Under the New Customers section, enter your e-mail address.
- Create and confirm your Password. Click the Continue Checkout button.
- Enter your shipping information. Click the Continue button.
- Enter your credit or debit card information. Confirm whether your Billing Address is the same as your Shipping Address. If not, enter your billing information. Click the Continue button.
- Review your Shipping and Billing Addresses, Shipping Methods, and Payment Method. If you need to change anything, click the Change button to update.
- Review your Order Summary and details.
- Click the Add button to enter any promotional discounts.
- Finalize your order by clicking the Place Your Order button.
- Print the Checkout Page for your records.
At anytime after your order is complete, you can log into your account to track the status of your order. |
We're sorry you're having problems completing your order.
If possible, please send an email to shopsupport@mtv.com with the following information to help us figure out what the problem is:
Order Date
Product being Ordered
Operating system (ex. Windows, Mac, etc.)
Operating system version (ex. Windows NT, 98,95)
Browser
Full Browser version (ex IE 5.50.4308.2900 or Netscape 4.75)
Internet Provider
Connection speed
Step in the ordering process in which you are receiving the error
Error Receiving While Attempting to Connect
Store URL
Again, we apologize for needing additional information. The internet can get pretty complex and we just want to make sure your order goes through as soon as we can. |
Sorry, but we don't have an actual, paper catalog at this time.
The good news is, you can see and order every product we sell online.
We hope that works for you! |
Sorry, as of now we are unable to take orders by phone, fax or email. We are, however, looking into other ways to help you buy our products.
To place an order, follow these simple steps:
- After placing the all items you want in your shopping cart, continue by clicking the Proceed to Checkout button.
- Under the New Customers section, enter your e-mail address.
- Create and confirm your Password. Click the Continue Checkout button.
- Enter your shipping information. Click the Continue button.
- Enter your credit or debit card information. Confirm whether your Billing Address is the same as your Shipping Address. If not, enter your billing information. Click the Continue button.
- Review your Shipping and Billing Addresses, Shipping Methods, and Payment Method. If you need to change anything, click the Change button to update.
- Review your Order Summary and details.
- Click the Add button to enter any promotional discounts.
- Finalize your order by clicking the Place Your Order button.
- Print the Checkout Page for your records.
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| You can still use your existing gift certificate code on the new MTV Shop. However, we do have a new way to redeem this gift certificate against your order. Please review the instructions on how to use a gift certificate, coupon, or discount code listed on this page. |
Simply put the items you want in your shopping cart.
- Continue through our secure checkout until you are at the Final Order Review screen.
- Click the Add button to enter any promotional discounts.
- The amount of the coupon or discount code will be subtracted from your total purchase (not including shipping and applicable sales tax).
Google Checkout customers must log onto our website directly in order to apply any gift certificates, coupons, and/or discount codes you. may have |
| Sorry! The coupon or discount code is good toward one purchase per customer only. |
| Unfortunately, we don't give rain checks for specific items because our supplier is not sure when out of stock items will arrive for shipment. Please select an item that is in stock in order to use the coupon or discount code before it expires. |
| Please read the terms and conditions listed either on the back of the card Gift Certificate or within the email that the Gift Certificate was sent to you. I you're having problems completing your order with a Gift Certificate, please send an email to shopsupport@mtv.com and a customer service representative will assist you. |
Shop.MTV.com offers many great promotional offers to reward its customers. Google Checkout customers must log onto our website directly in order to apply any gift certificates, coupons, and/or discount codes you may have. Below is a general list of Terms and Conditions for Coupon and Discount Codes:
- Since each coupon and discount code is different, be sure to read all of the Terms and Conditions for that specific offer.
- Coupon and discount codes are good toward one purchase per customer only and cannot be combined with other offers.
- Any amounts not redeemed in the applicable purchase will be forfeited.
- Coupon and discount codes are redeemable at the MTV only.
- Coupon and discount codes are not valid toward the purchase of Gift Cards.
- Coupon and discount codes are not for resale nor redeemable for cash.
- Some offers are available to new customers only.
- A minimum purchase, excluding shipping and sales tax, may be required to use the coupon and discount code.
- Most offers are available for a limited time only and must be used before the expiration date specified in the offer.
- Coupon and discount codes cannot be redeemed towards previous purchases.
- If merchandise was purchased with a coupon or discount code and subsequently returned, you will be issued a credit at the promotional price and, if the coupon or discount code has expired, it cannot then be applied to a replacement or future order. If you return a gift that was purchased with a coupon or discount code and the coupon or discount code has expired, you cannot apply the expired coupon or discount code to a replacement or future order.
- We reserve the right to extend or cancel a promotional offer at any time.
We reserve the right to change these Terms and Conditions from time to time in our discretion. |
Kindly note that free shipping is only offered towards items that are currently part of a promotion.
Free shipping disclosure will be located in the overview tab section of the item you have selected.
If ordering more than one item, shipping costs will only be subtracted from the items that are currently being promoted as having "free shipping.” All other items will incur shipping costs. |
We accept Visa, MasterCard, American Express and Discover.
Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We never bill for credit card service fees.
We are currently unable to process any credit cards that are issued or billed outside of the United States .
You can be confident that your personal and account information is secure at the MTV. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information. |
| Once your credit card is authorized for the purchase, it will be charged for the total order amount. While we make every attempt to fill all orders placed, some items may be delayed or backordered. If you decide that you don't want to wait, you may request a cancellation for items that have not shipped, and your credit card will be refunded. |
MTV shop charges sales tax for orders shipped to states in which it has a physical presence. This can mean a headquarters, warehouse, or retail store belonging either to MTV or one of our business partners.
Our shop must charge tax in the following states: TX, IL, GA, NV, NJ, CA, FL, and NY.
Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listings. |
The Secure Shopper Guarantee can be found on the storefront. The information includes the following:
Order Security
This site uses 128 bit SSL (Secure Socket Layer) encryption on ALL purchases. In order to determine whether or not your purchase is secure, please check for your browser's indication that encryption has been detected. In Internet Explorer, a gold padlock appears at the bottom of the page and in Netscape, the padlock in the lower left hand corner will glow and clasp. |
| We check to make sure that the billing information on file with us exactly matches that of your credit card. If it doesn't, we'll place a hold on your order and a Customer Service Representative will contact you via email or phone for verification. If you do not confirm the billing information, we will cancel your order. If you suspect that you are a victim of fraud, kindly call your financial institution immediately. Fraud claims will be handled directly between SHOP.MTV.COM and your bank. However, if you have any questions regarding what happens next; please contact our Customer Support Team at 1-800-392-8688. Our representatives will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding all major holidays. |
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To check the shipping status of your order, just log in to your account. Orders placed after 12 p.m. EST will be shipped the following business day. Sorry, but we don't ship on Saturday, Sunday or holidays, so please allow an additional 24 to 48 hours for these orders. Please be advised that Media Mail service does not have a tracking number affixed to it. Media Mail is the most affordable means of shipment. However, it is also the slowest. Please allow up to 6 weeks delivery time.
Please read these explanations of shipping times according to stock availability:
Usually ships in 24-48 Hours: The item is in stock and will usually leave our warehouse in 24 hours after your order is placed during normal business hours.
Usually Ships in 2 - 3 Days: This product will usually leave our warehouse 2 to 3 days after your order is placed during normal business hours.
Usually Ships in 3 - 5 Days: This product will usually leave our warehouse 3 to 5 days after your order is placed during normal business hours.
Usually Ships in 1 - 2 Weeks: This product will usually leave our warehouse 1 to 2 weeks after your order is placed during normal business hours.
Usually Ships 2 to 3 Weeks: This product will usually leave our warehouse 2 to 3 weeks after your order is placed during normal business hours.
Usually Ships in 2 - 4 Weeks: This product will usually leave our warehouse 2 to 4 weeks after your order is placed during normal business hours.
Back Order: This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via e-mail.
On Order: This product is not currently in stock. We have ordered the product from our supplier and will ship your item as soon as possible. We will update you on the status of your order via e-mail.
Pre-Order: This product has not yet been released from the publisher, studio or manufacturer, but we are currently taking preorders for it. We will ship you your order as soon as it is available.
Currently Unavailable: This product is currently unavailable from the manufacturer. We are not accepting orders for it at this time. Please check our web site for future availability.
If you order items with different stock availability - for example, an in-stock item along with a pre-ordered item - each item will ship as soon as it's ready.
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Shipping will automatically be calculated on
the Final Order Review page where you can
change your shipping options.
Kindly make note of the following:
·
Please ensure to always review your Final
Order Review page since this page will
specify how your order will be shipped. You
have the option to change and select the
type of service you prefer before finalizing
your order.
·
Please be advised that changes to your order
cannot be made once you have finalized your
purchase.
·
To ensure that your item is shipped
according to your preferred shipping method;
kindly remember to actively select the
shipping method you desire before finalizing
your purchase.
The following are services we offer for some
if not all items:
·
Overnight Delivery: UPS Same Day Service.
Tracking number is affixed to package.
·
2nd Day Delivery: Depending on
the time and date your order is placed, UPS
will
deliver on the second business day by
10:30 a.m.
or 12:00 noon to most commercial
destinations. Tracking number is affixed to
package.
·
3rd Day Delivery: Depending on
the time and date your order is placed, UPS
will deliver
by the end of the third business day.
Tracking number is affixed to package.
·
Priority Mail: USPS will
deliver packages within 2 to 3 days.
Please ensure to make note of the
information below regarding USPS Media Mail
and UPS Mail Innovations:
Items being shipped USPS Media Mail and UPS
Mail Innovations will be classified and
documented as Ground on your Order Review
page and on your Order Notification
Notices. Please bear in mind that the
services stated below do not have tracking
information affixed.
Brief descriptions and appropriate links are
provided for your convenience:
USPS Media Mail: Please be advised that
Media Mail parcels/packages do not have
tracking information affixed to it. This
service is mostly used for CDs, DVDs, and
Books. Media Mail is the most affordable
means of shipment. Yet, it is also the
slowest. Please allow up to 6 weeks
delivery time.
For more information on USPS Media Mail;
please click on the following link:
http://www.usps.com/all/shippingandmailing/groundpackages.htm
To contact USPS via phone:
http://c001-iq-prod.responseondemand.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&view()=c[c_callus]
If applicable:
To track and confirm packages mailed via
USPS:
http://www.usps.com/shipping/trackandconfirm.htm?from=global&page=0035trackandconfirm
UPS Media Innovations -
UPS Mail Innovations inducts your mail piece
into the U.S. Postal Service within 48 hours
of processing. The U.S. Postal Service will
then deliver the mail piece within three to
five days, on average. Kindly note that we
do not offer delivery confirmation or affix
tracking numbers to parcels being shipped
via Media Innovations. For more information
on UPS Media Innovations; please click on
the following link:
http://www.upsmailinnovations.com/services/domestic_mail.html
To contact UPS, kindly click on the
following link:
http://www.ups.com/content/us/en/contact/index.html?WT.svl=Footer
If applicable:
To track and confirm packages mailed via UPS
service:
http://ups.com/?Site=Corporate&cookie=us_en_home&setCookie=yes
Holiday
Shipping Guide:
In order to ensure that your gifts arrive on
time, orders must be placed by the following
dates below, according to the type of
shipping method selected. Please make note
of the following:
If selecting USPS Media Mail or UPS Mail
Innovations; order must be placed by 12/6
If selecting UPS 3rd Day
Delivery; order must be placed by 12/14
If selecting UPS 2nd Day
Delivery; order must be placed by 12/17
If selecting UPS Next Day Delivery; order
must be placed by 12/18
Kindly note that our shop will not ship on
the following dates:
Thanksgiving Day, Black Friday, and
Christmas Day
For further information regarding order
fulfillment, shipping timeframes, etc.
Please review applicable sections of our
FAQs.
Holiday Ours of Operation:
Monday – Friday
9am – 9pm,
EST/excluding all major holidays.
Early holiday closure on 12/24/07. Our
customer service center will be opened from
9am – 5pm EST.
Thank You and Happy Holidays! |
Currently we are set up to accept shipping information only within the continental United States, Alaska and Hawaii.
Please check back from time to time as we are always looking for ways to serve you better. |
Sorry! We are currently unable to ship to an APO (Army Post Office)/FPO (Fleet Post Office) address or PO Box. Please note that selecting USPS as your preferred carrier does not guarantee that you will receive your order. Customers failing to adhere to this shipping disclosure will only be credited for the cost of the item once parcel is returned back to our suppliers. Kindly note that suppliers begin working on undeliverable parcels/returns 14 business days from the date your item was delivered back to our warehouse. Return credits take 4-6 weeks to process. Shipping costs are non refundable.
Please check back from time to time as we are always looking for ways to serve you better. |
Google Checkout provides an excellent means for customers to follow various online purchases from different shops. Should you encounter any problems logging into your Google account and/or have other specific Google Checkout oriented questions; please contact Google directly at https://checkout.google.com/support
Kindly note, that in order to obtain better insight of our company policies you must review our FAQs and/or packing slips to retrieve specifics about our return policy, refund/credit process, promotions, and/or backorder/delay of shipment notifications.
For questions regarding your order, please feel free to contact our Customer Support Team at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Happy Shopping! |
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Please allow 7 - 10 business days for your items to arrive, if shipped via ground, priority or expedited shipping methods. For items shipped via the United States Postal Service Media Mail, please allow up to 6 weeks for your items to arrive.
To check the status and track your order, follow the steps below.
1. Log into your account (or click Order Status on the Shop home page.)
2. Click Track your shipments.
3. Click on an order, and you can review a detailed list of each item ordered and its status.
Please note that Open indicates that your order has gone to the supplier for processing. Please allow 3-5 business days from your order date for the status of your order to update.
Please also note that orders containing more than one item may be shipped from different warehouses and, therefore, arrive at different times.
Expedited shipping alternatives (such as Overnight) are available from the time the warehouse receives the order (subject to product availability). These shipping alternatives do not guarantee expedited shipping from your order date.
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We appreciate your recent order. Unfortunately, the item ordered is currently out of stock. We have placed this item on back order and expect it to become available for shipment within 30 days. We will ship the item when it becomes available.
Should item not be available after 30 days, your account will be fully credited. Please allow order to be updated within 10 business days thereafter.
In the event that you wish to cancel your order, carefully review our cancellation instructions below:
Note: Cancellations are never guaranteed since most orders are quickly sent to suppliers electronically.
Further note that once an order has gone to the supplier for shipment, it cannot be changed or canceled.
1. Log into your account
2. Under View Orders, click Cancel Items or Orders.
3. Click on the Order # to process a cancellation request.
4. Click on Cancel Unshipped Items.
5. Review the item(s) available for cancel request and choose a Reason for the cancel request by highlighting the appropriate information from the drop down box.
6. Enter a Comment if necessary.
7. Click the Continue button to submit the cancellation request. You may be view the status of your request by logging onto your account. Results are displayed in the Status column and may take up to 7 business days to update. If you do not receive acknowledgement of cancellation within 7 business days; your cancellation request was denied. We apologize for any inconvenience this may cause.
Please Note: Cancellation of item(s) may change or void promotional/coupon discounts currently appearing on your order. If you placed your order via Google Checkout or through our website directly; please call our Customer Support Center at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Kindly have your order number handy. |
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Please allow 7 - 10 business days for your items to arrive, if shipped via ground, priority or expedited shipping methods. For items shipped via the United States Postal Service Media Mail, please allow up to 6 weeks for your items to arrive.
Carefully review the following information regarding shipment of your order:
Orders containing more than one item may be shipped from different warehouses and, therefore, arrive at different times.
Expedited shipping alternatives (such as Overnight) are available from the time the warehouse receives the order (subject to product availability). These shipping alternatives do not guarantee expedited shipping from your order date.
If you placed your order via Google Checkout or through our website directly; please call our Customer Support Center at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Kindly have your order number handy.
Thank you for shopping with us. We appreciate your order and look forward to serving you in the future.
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Please ensure to carefully review your Packing Slip as it provides information regarding which items should be contained within your parcel.
As mentioned in your order notification, orders containing more than one item may be shipped from different warehouses. Therefore, items may arrive in separate packages (with separate packing slips) and may also arrive on different days. You will not be charged any additional shipping charges.
Expedited shipping alternatives (such as Overnight) are available from the time the warehouse receives the order (subject to product availability). These shipping alternatives do not guarantee expedited shipping from your order date.
If you placed your order via Google Checkout or through our website directly; please call our Customer Support Center at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Kindly have your order number handy.
Thank you for shopping with us. We appreciate your order and look forward to serving you in the future. |
An email will be sent to you stating that the item is out of stock and the order has been cancelled. Although we regularly update our merchandise, sometimes items are just too popular to keep in stock, and run out before we have the chance to indicate that on our site.
If you placed your order via Google Checkout or through our website directly; please call our Customer Support Center at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Kindly have your order number handy.
Sorry for any inconvenience. We hope you'll check back with us again soon for what you're looking for. |
An email will be sent to you stating that the item is discontinued and the order has been cancelled. Although we regularly update our merchandise, sometimes circumstances happen beyond our control before we have the chance to indicate that on our site.
Sorry for any inconvenience. We hope you'll check back with us again soon. |
Please have your local authorities contact us and we will be happy to provide detailed information on this order.
We will note the account of potential fraud.
Please ensure that your credit card has been reported and the account closed, in order to prevent further orders from being placed.
Your credit card company will contact us with the disputed amount. We will take appropriate action, after investigation, at that time. |
Your package was returned to us because the address you provided was insufficient or incomplete. Once the package has been received by the supplier, a credit will be processed for the returned item(s) (less shipping and handling charges). Due to high processing time, suppliers begin working on all returns 14 business days after your parcel has been delivered to our supplier’s warehouse. Suppliers will then have 4-6 weeks to credit your account accordingly.
Should you have further questions about your return credit, kindly call our Customer Support Team at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. Kindly have your order number handy. |
Generally, once an order has been received by our supplier, we cannot make any changes. We apologize for the inconvenience.
In the event that you wish to cancel your order, carefully review our cancellation instructions below:
Note: Cancellations are never guaranteed since most orders are quickly sent to suppliers electronically.
Further note that once an order has gone to the supplier for shipment, it cannot be changed or cancelled.
- Log into your account
- Under View Orders, click Cancel Items or Orders.
- Click on the Order # to process a cancellation request.
- Click on Cancel Unshipped Items.
- Review the item(s) available for cancel request and choose a Reason for the cancel request by highlighting the appropriate information from the drop down box.
- Enter a Comment if necessary.
- Click the Continue button to submit the cancellation request.
The status of your request may be viewed by logging onto your account. Results are displayed in the Status column and may take up to 7 business days to update. If cancellation is not acknowledged by the 7th business day; your cancellation request was denied. We apologize for any inconvenience this may cause.
Please Note: Cancellation of item(s) may change or void promotional/coupon discounts currently appearing on your order. |
| Once your cancellation request has been completely processed, you will receive an email from our store confirming it. |
Please allow 7 business days for additional status of your cancel request to be sent via email or displayed on the web. If you do not receive an acknowledgement of cancellation by the 7th business day; your cancellation request was denied. We apologize for any inconvenience this may cause.
Please note the following:
-Cancellations are never guaranteed since most orders are quickly sent to suppliers electronically.
-Cancellations or return of item(s) may change or void discounts currently appearing on your order.
In the future you can request a cancellation by logging in to your account on our store. |
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Items may be returned within 30 days of the ship date for a refund. If you would like to exchange an item, return it and please place a new order. While most items are returnable, they are subject to the following guidelines.
Defective, Damaged or Items Shipped Incorrectly
You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or incorrect items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact, subject to inspection. If the item(s) are not deemed returnable by supplier, items will be returned to you without refund. Certain returned items may be subject to a restocking fee. If you are returning a product listed below, please check to make sure your return meets the conditions described.
- Logo/Branded Merchandise - Must be in their original condition
- Apparel - Must not have been worn, washed, damaged, or altered. All labels, tags, packaging, or shrink-wrap must be included. Returned merchandise is subject to inspection before issuing a refund. Once product condition is determined to fall within policy guidelines, a credit will be issued.
- CDs, DVDs, VHS tapes, video games - Must be unopened.
- Books - Must be in their original condition.
- Perishables and personal care items (including earrings) - May not be returned, unless defective or incorrectly delivered.
We are not able to accept returns on orders delivered via 'White Glove' delivery methods. If you have ordered one of these products please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged refuse the delivery and you will receive a full refund. Once the item has been accepted it will be assumed to be correct and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturers' warranty. |
Before you send us back any merchandise, check out our Return Policy to make sure that your purchase is eligible for return. In order for your return process to be completed without delay, you must ensure to hold on to your packing slip and to include it with your returned item. SHOP.MTV.COM highly suggests that you carefully review the return instructions featured on your packing slip. Kindly note that some suppliers do not need you to obtain a Return Authorization number. However, other suppliers will not be able to process your credit if you fail to obtain a Return Authorization number.
To Return an Item(s) to suppliers which require a Return Authorization Number; kindly follow the steps below:
- Request a Return Authorization Number (RA #) for an item by logging into your account on the MTV Shop.
- Under Your Account, click Return Items. Select the appropriate order number you wish to return.
Note: Returns will not be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if it is returned after that timeframe.
- Click on Return this item for the item you wish to return.
- Enter a Reason for the return and the Condition of the item. Enter a Comment (if necessary).
- Click the Continue button to receive your Return Authorization Number (RA #).
- An email will be sent to you with your Return Authorization Number (RA #) and additional instructions on returning the item(s).
- Place the item(s) you wish to return in the original box that your item(s) was shipped in, ALONG WITH A COPY OF YOUR ORIGINAL PACKING SLIP. FAILURE TO PROVIDE A COPY OF YOUR PACKING SLIP WILL RESULT IN A MAJOR DELAY IN ISSUING CREDIT. Note: If you are returning multiple items, be sure to place the items with the same return address in the same box. If you are returning two items with two different return addresses, you must return each item in separate boxes to the correct address.
- Affix the mailing label(s) from your ORIGINAL PACKING SLIP with the RA number(s) over the original label on the box. Please do not write directly on the manufacturer's box
Note: If you are returning multiple items, you may be issued a RA # for each item. Each RA # must be clearly written on the outside of the return package.
- For your protection, send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns on defective, damaged, or incorrectly shipped merchandise if it is not sent via a non-traceable method.
- Suppliers will begin your return process no later than 14 days from the day your return parcel is received by our warehouse. Credits take 4-6 weeks to apply. Depending on your banks policies and procedures, it may take up to 1 -2 billing cycles for the credit to reflect on your account. If credit cannot be issued to your credit card, a store credit will be issued. Note: Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.
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| Kindly call our Customer Support Team at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. |
Due to high return processing time, suppliers begin working on all returns 14 business days after parcels have been delivered to our supplier’s warehouse. Return credits take 4-6 weeks to process.
Should you have further questions regarding your return, kindly call our Customer Support Team at 1-800-392-8688. Our team will be happy to assist you Monday – Friday between the hours of 9 am – 9 pm EST. Excluding major holidays. |
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