Customer Service

If you placed an order with SHOP.MTV.COM prior to 09/22/08, you will no longer be able to review that data online. One of our agents will be happy to assist you Monday - Friday between the hours of 9 am - 9 pm EST, excluding all major holidays. We apologize for any inconvenience experienced and appreciate you shopping with us.

Please note: All future orders will be viewable from your online account with SHOP.MTV.COM.

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Wondering where your order is? Check your order status online by clicking here. All you need is your order number and the email address and zip code attached to the order.

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